A cyclist has claimed that they were refused service at a Costa drive-through – when the shop itself was closed due to several staff being sick – as it is company policy “not to serve people on bikes”.

Liam, a cyclist from Aberdeen, says that an employee at the coffee chain told him that bikes were not permitted in the drive-through lane as they are ‘not road legal, taxed or insured’. In protest, the cyclist then blocked the drive-through, prompting Costa’s employees to call the police.

While many chain restaurants and coffee shops operate a no-bikes policy in their drive-throughs (usually on health and safety grounds), Costa’s refusal to serve Liam, which he has since shared on social media, has been described by some Twitter users as “absolutely shameful”, though others have described the cyclist as “self-righteous”.

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